Continuous Service Level Monitoring  

 

Telecommunications services are now vital elements in society, and guaranteeing highest levels of service is crucial.

 

Regulators conduct regular benchmarking campaigns in order to verify that mobile operators comply to such expectations. This approach, however, does not enable continuity to the verification. By monitoring the grade of service provided by mobile operators to end-users in critical locations on a 24/7 basis, such gap can be filled.

 

 

Continuous Service Level Monitoring 
 

A smartphone-based network monitoring can act as a smart add-on probe which reflects the end-user perspective and delivers a continuous flow of data and service information – independent of the corresponding network complexity. 

Degradation as experienced by end-users is immediately detected, and regulators can always have an up-to-date perspective on the service level offered by their licensees to consumers.

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